Thames Water

Managing water supplies in a rapidly growing city has become an essential business activity for Thames Water (TW). As such, they have decided to use compulsory metering as a tool to achieve a more sustainable management of water supplies. Groundwork have entered a long-term contract with TW to provide free Smarter Home Visits (SHV) to install these water saving devices with Groundwork GIS stroing, processing and maintaining customers and SHVs as well as creating bespoke daily, weekly and monthly statistical reports. Since launching in Bexley, Groundwork GIS now maintains TW customer data spanning 5 boroughs providing framework for customers to book and manage appointments, as well collecting and reporting on data collected through the SHV. This is achieved through the development of a booking system which works in tandem with iForm Builder – used to create surveys for SHVs. An internal database has been developed to house data from both these sources and create interactive dashboards providing real-time summary data. The progressive metering programme aims to deliver 900,000 new ‘smart meters across London by 2020, and it will be the responsibility of Groundwork GIS to continually develop efficient systems to cope with the data provided and the demand for our resources allowing TW customer’s to benefit reduced water bills and a more consistent water supply in the coming years.

Our Projects

Smarter Home Visit - Wastage Fix

Groundwork delivers Thames Water's Smarter Home Visit programe across London and Thames Valley. This is the single largest water efficiency initiative in water sector where one of Groundwork's trained advisor offers in-home personalised water audit and savings plan and retrofit of water saving devices. On average 300 visits are made across London and Thames Valley per day (totalling around 60,000 visits during 2016-17). Groundwork also offers internal leak fixes for Thames Water customers as part of the SHV programme.

Groundwork manage these programmes through dedicated Zoho Creator apps which allows over 60 SHV advisors, plumbers and office staff working from field as well as offices to access the database in real-time. Programme Managers monitor the programme delivery through Zoho Report dashboards and online map. This complete solution help Groundwork and Thames Water to manage the programme efficiently and economically and invest more into expanding the programme to more residential and business customers.

 

 

Borough Profiles

In order for Thames Water to have a better understanding of the Boroughs in which they engage customers, Groundwork has constructed a series of Borough profiles. These Borough profiles along with engagement data help Thames Water understand how these demographics may or may not impact the success of customer engagement and drive their water efficiency programme.

 

Progressive Metering Programme

 Managing water supplies in a rapidly growing city has become an essential business activity for Thames Water (TW). As such, they have decided to use compulsory metering as a tool to achieve a more sustainable management of water supplies. Groundwork have entered a long-term contract with TW to provide free Smarter Home Visits (SHV) to install these water saving devices with Groundwork GIS stroing, processing and maintaining customers and SHVs as well as creating bespoke daily, weekly and monthly statistical reports.

Since launching in Bexley, Groundwork GIS now maintains TW customer data spanning 5 boroughs providing framework for customers to book and manage appointments, as well collecting and reporting on data collected through the SHV. This is achieved through the development of a booking system which works in tandem with iForm Builder – used to create surveys for SHVs. An internal database has been developed to house data from both these sources and create interactive dashboards providing real-time summary data.

 

Groundwork - Geospatial & Data services

Groundwork GDS is part of Groundwork London

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